Training Modules
At the completion of training, you’ll receive a printable Count On Me NC certificate and be featured on our list of participating businesses. You’ll also get access to a Count On Me NC toolkit that includes social media assets and other materials to help you show guests and staff that you’ve gone above and beyond to protect their well-being.
Restaurant: Owners & Operators
Learn how to help ensure the well-being of everyone who enters your restaurant.
Restaurant: Front of House Staff
Implement best practices for staff who regularly interact with guests and customers.
Restaurant: Back of House Staff
Follow procedures designed to increase health and safety behind the scenes.
All Businesses: Cleaning and Disinfecting Surfaces for COVID-19 Management
Learn protocols for cleaning and disinfecting to help keep everyone in your establishment safe.
General Best Practices for COVID-19 Management
Understand the steps you can take to support the well-being of others.
Additional Resources
To support these training modules, Count On Me NC has collected supplemental guidelines and materials from industry experts to provide additional resources for businesses.
Restaurant Industry Reopening Guidelines
Guidance from the North Carolina Restaurant & Lodging Association
Enhanced Industry-wide Hotel Cleaning Standards for COVID-19
Standards from the NCRLA and the American Hotel & Lodging Association
Industry Guidance for Promoting Health and Safety of all Travelers
Best practices from the U.S. Travel Association
Vacation Rental Cleaning Guidelines for COVID-19
Protocols from the Vacation Rental Management Association
Non-Health Care Employee Symptom Screening Checklist
Guide from the NC Department of Health and Human Services
Count On Me NC Restaurant Compliance Checklist
Printable Count On Me NC checklist for restaurants and their staff
COVID-19 Reopening Considerations for the Global Attractions Industry
Principles and considerations from the Global Trade Association for the Attractions Industry
National Park Service Public Health Update
Updates and information about NPS response activities
Frequently Asked Questions
To support these training modules, Count On Me NC has created a resource of supplemental guidelines and materials from the CDC and other industry experts.
You will receive an email from Eventbrite granting access to your course. The link to the “online training module” will be at the bottom of your confirmation email.
You will receive an email from Eventbrite granting access to your course. Just click the link to the “online training module” at the bottom of your confirmation email to begin your course. Or you can go directly to go.ncsu.edu/countonme and follow the instructions there.
There are several training modules available. Currently, restaurant modules are available for Owner/Manager, Front of House, and Back of House. Additional modules for Cleaning Staff and Other Businesses will be added soon.
No. This is a voluntary training specific to COVID-19 protocols and does not replace other training required by the State of North Carolina.
There are several training modules available. Pick the one that most closely aligns with your job. Currently, restaurant modules are available for Owner/Manager, Front of House, and Back of House. Additional modules for Cleaning Staff and Other Businesses will be added soon.
The training takes approximately 30 minutes all the way through, but you can start and stop at any point.
Yes, the training is available on desktop, tablet and most mobile devices.
Yes, you can restart the training where you left off.
You provide your name, email address, and company name to access the training.
Congratulations! Now it’s time to spread the word about your commitment to Count On Me NC. Start by signing your business’s name to personalize your certificate, then display it in a location (like a window or near the register) where guests and visitors will be able to see it. Don’t forget, you also have access to the Count On Me NC toolkit, which includes additional printable and digital assets you can use to show you’re a participating Count On Me NC business.
Upon successful completion of the training, participants will be directed to a form where they will be asked for their contact information in order to receive the marketing toolkit which includes logos, badges and suggested social media posts.
The marketing toolkit includes a variety of shapes, sizes and colors so you can choose what works best for you. Brand guidelines are included and give you specific instructions for use.
Yes, you can download as many copies of your certificate as you would like.
The certificate does not expire, and you do not have to take the training again unless you change jobs, e.g. moving from Front of House to Back of House.
A business will be listed on countonmenc.org when an owner or manager successfully completes the training course. Owners and managers should encourage all employees to take the appropriate course, e.g. Front of House, Back of House, etc.