Training Modules

At the completion of training, you’ll receive a printable Count On Me NC certificate and be featured on our list of participating businesses. You’ll also get access to a Count On Me NC toolkit that includes social media assets and other materials to help you show guests and staff that you’ve gone above and beyond to protect their well-being.

Restaurant: Owners & Operators

Learn how to help ensure the well-being of everyone who enters your restaurant.

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Restaurant: Front of House Staff

Implement best practices for staff who regularly interact with guests and customers.

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Restaurant: Back of House Staff

Follow procedures designed to increase health and safety behind the scenes.

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All Businesses: Cleaning and Disinfecting Surfaces for COVID-19 Management

Learn protocols for cleaning and disinfecting to help keep everyone in your establishment safe.

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General Best Practices for COVID-19 Management

Understand the steps you can take to support the well-being of others.

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Additional Resources

To support these training modules, Count On Me NC has collected supplemental guidelines and materials from industry experts to provide additional resources for businesses.

Restaurant Industry Reopening Guidelines

Guidance from the North Carolina Restaurant & Lodging Association

Download

Enhanced Industry-wide Hotel Cleaning Standards for COVID-19

Standards from the NCRLA and the American Hotel & Lodging Association

Download

Industry Guidance for Promoting Health and Safety of all Travelers

Best practices from the U.S. Travel Association

Download

Vacation Rental Cleaning Guidelines for COVID-19

Protocols from the Vacation Rental Management Association

Download

Non-Health Care Employee Symptom Screening Checklist

Guide from the NC Department of Health and Human Services

Download

Count On Me NC Restaurant Compliance Checklist

Printable Count On Me NC checklist for restaurants and their staff

Download

COVID-19 Reopening Considerations for the Global Attractions Industry

Principles and considerations from the Global Trade Association for the Attractions Industry

Download

Considerations for Museum Reopenings

Recommendations from the American Alliance of Museums

Download

Spa Reopening Toolkit

Resources from the International SPA Association

Download

National Park Service Public Health Update

Updates and information about NPS response activities

Download

Frequently Asked Questions

To support these training modules, Count On Me NC has created a resource of supplemental guidelines and materials from the CDC and other industry experts.

You will receive an email from Eventbrite granting access to your course. The link to the “online training module” will be at the bottom of your confirmation email.

You will receive an email from Eventbrite granting access to your course. Just click the link to the “online training module” at the bottom of your confirmation email to begin your course. Or you can go directly to go.ncsu.edu/countonme and follow the instructions there.

These training modules cover information and best practices for the owners, management and staff of restaurants, hotels, attractions and shops.

No. This is a voluntary training specific to COVID-19 protocols and does not replace other training required by the State of North Carolina.

There are several training modules available. Pick the one that most closely aligns with your job.

The training takes approximately 30 minutes all the way through, but you can start and stop at any point.

Yes, the training is available on desktop, tablet and most mobile devices.

Yes, you can restart the training where you left off.

You provide your name, email address, and company name to access the training.

Congratulations! Now it’s time to spread the word about your commitment to Count On Me NC. Start by signing your business’s name to personalize your certificate, then display it in a location (like a window or near the register) where guests and visitors will be able to see it. Don’t forget, you also have access to the Count On Me NC toolkit, which includes additional printable and digital assets you can use to show you’re a participating Count On Me NC business.

If you are an owner or a manager who has successfully completed training, you will be sent Count on Me NC window decals to display in your business or establishment. In addition, the NCRLA has partnered with Durham signage company, Signs Unlimited, to bring you Count On Me NC social-distancing floor decals. A link to order these floor decals can be found in the Count On Me NC tool kit. The North Carolina Department of Health and Human Services has also provided general safety signage available for download here.

Upon successful completion of the training, participants will be directed to a form where they will be asked for their contact information in order to receive the marketing toolkit which includes logos, badges and suggested social media posts.

The marketing toolkit includes a variety of shapes, sizes and colors so you can choose what works best for you. Brand guidelines are included and give you specific instructions for use.

Yes, you can download as many copies of your certificate as you would like.

The certificate does not expire, and you do not have to take the training again unless you change jobs, e.g. moving from Front of House to Back of House.

A business will be listed on countonmenc.org when an owner or manager successfully completes the training course. Owners and managers should encourage all employees to take the appropriate course, e.g. Front of House, Back of House, etc.